![]() ![]() We had the penthouse which was clean and spacious. Location is remote you need a car and breakfast is stale. Staff wouldn't even help me move my wife and baby, inc travel cot, they just sat in reception and watched me carry the mattress on my back!! Cannot overstate how bad customer service is here. We had to change rooms 3 times due to the water tower next to our room banging in the middle of the night. Don't dare to meander on to the golf course in the evening for a stroll, we got locked in, staff were rude and unhelpful. Customer Service is complete let down in every sense of the imagination. Ok there could be more equipment in the kitchen like a kettle, a sharp knife other than a bread knife and a decent frying pan (we had to buy our own) and the WIFI can be a bit intermittent if you've got more than one device on but the rooms were cleaned 3 times during our stay with fresh towels and you don't always get this in a self-catering apartment. The apartment was modern, plenty of room on the balcony and a view to die for. On the plus side we stayed in a Penthouse with 2 bedrooms. Had to complain about the noise, had to investigate myself and then force security to knock on the door. During the week the hotel is quiet, at weekends its a party hotel. Staff don't tell you that there are luggage carriers so make sure you have a euro unlike us who got sent to the wrong room carrying a baby, pram, 2 suitcases and food. Arrival at 4pm on a Friday can be very busy and difficult to park. ![]() the sage had no batteries and the we couldn't make the aircon work. still lesser quality than our original but at least it had enough beds. We were moved again to another apartment. ![]() This is noe nearer 11pm and im back in reception incredulous that what he had told me was so inaccurate. much smaller, lesser quality and most importantly had only a small single room and one double.gor four of us. So bad the hotel had laid on security!!! I was told i could have a refund if i was unhappt and leave,with two small children after 10pm.i asked to be moved as the hundreds of people were congregating in a small shared garden along side my apartment.the manager moved us to what he assured was tge penthouse worth no one else around us ,that is come see him in the morning and tell him how happy i was. I went to reception to be told i had to understand this was the Spanish family dynamic ! I've spent a lot of time in Spain since a child ,some with family over there, and this is not typical behaviour. literraly 900/1000 people ,mostly kids, screaming chsnting songs hanging banners etc nightmare. At about 10pm on the Fri night literally 100s of kids arrived for a football tournament to be held at night and their parents then arrived too. However one stay there over a weekend in June. The hotel was fantastic ,apartment looked just like thee pictures and was really quiet which was perfect with a 2 and 7 yr old. ![]()
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